Sooty FAQs and Info Page
The Sooty Venture Company is an outdoor lifestyle brand inspired from trekking the Northern Appalachians, soaking up the waters of the East Coast, to kicking back in the southern marsh of the low country. We've been here, there and everywhere doing a little bit of everything...outdoors! Join us! Embark on your journey... be it shoreline, surf, or trail.
The “Sooty” is a traveler….One of the most widespread of all seabirds, the Sooty Shearwater glides and scales effortlessly over the waves, "shearing" the water, using wind power to glide great distances. They champion one of the longest migrations on the planet.
To initiate a return or exchange please email us at help@sootyventurecompany.com within the first 10 days after delivery.
Returns Policy.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email help@sootyventurecompany.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.